ChatOps is used by many teams and companies as the main communication tool for day to day chat, and their most important activities. In fact, ChatOps may be taking the place of email in the workplace for internal communication for tech teams as it helps communication during DevOps activities like deploys, code pushes, etc. This episode discusses best practices (if there are any) of ChatOps and how to make sure you are getting the most from your team communication tools.
The panel comes to the conclusion that important decisions should lean away from ChatOps, and into a more formal, permanent form of communication. “Important things will ‘re-bubble’ again,” but the chatroom is not the place if a team consensus is needed, especially if the team is remote. - Create a culture where ChatOps is used in the way you need. - Risky to go “Super Pendulum Swing” in one direction or the other.
Jason Hand writes, presents, and coaches on the principles and nuance of DevOps, Site Reliability Engineering, and modern incident management practices. Named “DevOps Evangelist of the Year” by DevOps.com in 2016, Jason recently authored a new book on the topic of Site Reliability Engineering. In addition to SRE, Jason has authored books with O’Reilly Media on the subject of post-incident reviews and Chatops. DevOpsDays Rockies organizer and host of the Front-range Site Reliability Meetup, Jason is dedicated to the latest trends in technology, sharing the lessons learned, and helping people continuously improve their IT and software development practices. Jason is also a co-host on the popular podcast, “Community Pulse” - a show on building community in tech.
Sasha Rosenbaum is a fighter. Not because she was in the Israeli army, which she was; not because she immigrated to Israel without her family, which she did; and not because she willingly moved to Chicago’s winter from Israel’s warmth; but because she’s always pushing forward to solve problems. As a Senior Consultant at 10th Magnitude, Sasha turns her powerful problem solving approach to helping clients as well as to learning new technology and figuring out how apply it to projects. Before moving to Chicago, she served two years in the Israeli Air Force’s IT department (we could tell you exactly what she was doing, but then we would have to kill you), was a software engineer for Elbit Systems, Ltd, in Israel, and holds a B.Sc. in Computer Science with a Focus on Bioinformatics from Technion, Israeli Institute of Technology.
Matty Stratton is a HumanOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back when he drove, his license plate actually said “DevOps”.
Matty has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.
He lives in San Francisco and has three awesome kids - Henry, Joey, and Sophia, who he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best pho in the world.
Trevor Hess is a Partner Solution Architect focusing on Microsoft at Chef Software, working with Microsoft to ensure that Chef is delighting customers and prospects on Windows and the many parts inside Azure!
Coming from a background in .NET Software Development and consulting, he has worked with several large multinational organizations to help kick start their journey to the cloud and the world of DevOps practices and principals. He is excited to engage in new experiences, and learning opportunities.
Trevor enjoys having hearty discussions about DevOps as well organizational change and transformation.