ChatOps is used by many teams and companies as the main communication tool for day to day chat, and their most important activities. In fact, ChatOps may be taking the place of email in the workplace for internal communication for tech teams as it helps communication during DevOps activities like deploys, code pushes, etc. This episode discusses best practices (if there are any) of ChatOps and how to make sure you are getting the most from your team communication tools.
The panel comes to the conclusion that important decisions should lean away from ChatOps, and into a more formal, permanent form of communication. “Important things will ‘re-bubble’ again,” but the chatroom is not the place if a team consensus is needed, especially if the team is remote. - Create a culture where ChatOps is used in the way you need. - Risky to go “Super Pendulum Swing” in one direction or the other.
Jason Hand writes, presents, and coaches on the principles and nuance of DevOps, Site Reliability Engineering, and modern incident management practices. Named “DevOps Evangelist of the Year” by DevOps.com in 2016, Jason recently authored a new book on the topic of Site Reliability Engineering. In addition to SRE, Jason has authored books with O’Reilly Media on the subject of post-incident reviews and Chatops. DevOpsDays Rockies organizer and host of the Front-range Site Reliability Meetup, Jason is dedicated to the latest trends in technology, sharing the lessons learned, and helping people continuously improve their IT and software development practices. Jason is also a co-host on the popular podcast, “Community Pulse” - a show on building community in tech.
Sasha Rosenbaum is a fighter. Not because she was in the Israeli army, which she was; not because she immigrated to Israel without her family, which she did; and not because she willingly moved to Chicago’s winter from Israel’s warmth; but because she’s always pushing forward to solve problems. As a Senior Consultant at 10th Magnitude, Sasha turns her powerful problem solving approach to helping clients as well as to learning new technology and figuring out how apply it to projects. Before moving to Chicago, she served two years in the Israeli Air Force’s IT department (we could tell you exactly what she was doing, but then we would have to kill you), was a software engineer for Elbit Systems, Ltd, in Israel, and holds a B.Sc. in Computer Science with a Focus on Bioinformatics from Technion, Israeli Institute of Technology.