Bridget and Matt chat with Jeff Smith (Centro) and Mark Imbriaco (Pivotal).
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Jeff Smith has been in the technology field for over 15 years, oscillating between manager and individual contributor. He currently serves as the Manager of Production Operations at Centro and previously served as the Manager of Site Reliability Engineering at Grubhub. Jeff enjoys discussing the psychological aspect of problems in organizations. Jeff is also one of the co-founders of the Chicago Nerd Social Club. He occasionally musters up the strength to write on his All Things Dork blog.
Mark works at Pivotal where he helps customers adopt DevOps practices and modernize technology delivery. He has spent the last 20 years building and operating internet infrastructure and applications, leading TechOps organizations at places like GitHub, Heroku, DigitalOcean, and Basecamp. He is frequently opinionated about topics relating to incident response, outage communication, team performance, and organizational learning.