Incident Retrospectives With Amy Tobey, Alex Hidalgo, and Rein Heinrichs

Posted on Friday, Sep 25, 2020
So you’ve had an incident. What can you learn from it afterwards? Amy Tobey, Alex Hidalgo, and Rein Heinrich talk with Matt about strategies and techniques for great incident retrospectives.

Guests

Amy Tobey

Amy Tobey

Amy has worked in web operations for more than 20 years at companies of every size, touching everything from kernel code to user interfaces. When she’s not working she can usually be found around her home in San Jose, caring for her family, making music, or running slowly in the sun.

Alex Hidalgo

Alex Hidalgo

Alex Hidalgo is a Site Reliability Engineer and author of Implementing Service Level Objectives. During his career he has developed a deep love for sustainable operations, proper observability, and using SLO data to drive discussions and make decisions. Alex’s previous jobs have included IT support, network security, restaurant work, t-shirt design, and hosting game shows at bars. When not sharing his passion for technology with others, you can find him scuba diving or watching college basketball. He lives in Brooklyn with his partner Jen and a rescue dog named Taco. Alex has a BA in philosophy from Virginia Commonwealth University.

Rein Henrichs

Rein Henrichs

Rein is a strange sort of software developer who spends more time thinking about systems made with people than systems made with computers. He believes that most technical problems are really people problems, and that people problems can be solved by listening to, caring for, and helping each other. Talking about himself in the third person makes him uncomfortable, but he is working on it. He also wrote a database in Haskell once, so he has that going for him, which is nice.

Hosts

Matt Stratton

Matt Stratton

Matt Stratton is a Transformation Specialist at Red Hat and a long-time member of the global DevOps community. Back in the day, his license plate actually said “DevOps”.

Matt has over 20 years of experience in IT operations, ranging from large financial institutions such as JPMorganChase to internet firms including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including DevOps Enterprise Summit, DevOpsDays, Interop, PINK, and others worldwide. Matt is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.

He lives in Chicago and has three awesome kids, whom he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best phở in the world.


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