Incident Retrospectives With Amy Tobey, Alex Hidalgo, and Rein Heinrichs

Posted on Friday, Sep 25, 2020
So you’ve had an incident. What can you learn from it afterwards? Amy Tobey, Alex Hidalgo, and Rein Heinrich talk with Matt about strategies and techniques for great incident retrospectives.

Show Notes

Alex’s book - Implementing Service Level Objectives: A Practical Guide to SLIs, SLOs, and Error Budgets

Guests

Amy Tobey

Amy Tobey

Amy has worked in web operations for more than 20 years at companies of every size, touching everything from kernel code to user interfaces. When she’s not working she can usually be found around her home in San Jose, caring for her family, making music, or running slowly in the sun.

Alex Hidalgo

Alex Hidalgo

Alex Hidalgo is a Site Reliability Engineer and author of Implementing Service Level Objectives. During his career he has developed a deep love for sustainable operations, proper observability, and using SLO data to drive discussions and make decisions. Alex’s previous jobs have included IT support, network security, restaurant work, t-shirt design, and hosting game shows at bars. When not sharing his passion for technology with others, you can find him scuba diving or watching college basketball. He lives in Brooklyn with his partner Jen and a rescue dog named Taco. Alex has a BA in philosophy from Virginia Commonwealth University.

Rein Henrichs

Rein Henrichs

Rein is a strange sort of software developer who spends more time thinking about systems made with people than systems made with computers. He believes that most technical problems are really people problems, and that people problems can be solved by listening to, caring for, and helping each other. Talking about himself in the third person makes him uncomfortable, but he is working on it. He also wrote a database in Haskell once, so he has that going for him, which is nice.

Hosts

Matt Stratton

Matt Stratton (he/him)

Matty Stratton is the Director of Developer Relations at Aiven, a well-known member of the DevOps community, and a global organizer of the DevOpsDays set of conferences.

Matty has over 20 years of experience in IT operations and is a sought-after speaker internationally, presenting at Agile, DevOps, and cloud engineering focused events worldwide. Demonstrating his keen insight into the changing landscape of technology, he recently changed his license plate from DEVOPS to KUBECTL.

He lives in Chicago and has three awesome kids, whom he loves just a little bit more than he loves Diet Coke.

sdt