In this episode, hosts Jessica Kerr and Matty Stratton are joined by guests Dr. Nicole Forsgren and Mr. Jez Humble, two of the authors of the 2019 Accelerate State of DevOps report.
The panel discusses the history and purpose of the report. This is the sixth year it has been produced. How did the report start and what questions is it seeking to answer?
Nicole: “Once upon a time, kids, making software was sad. Making software used to light people on fire!”
Nicole: “So why do we even do this DevOps thing? It’s because we want to make that software process easier and better.”
Jez: “These approaches have worked even in highly regulated environments. They’ve worked everywhere.”
Nicole explains that capabilities and practices are more important than tools.
Nicole: “There’s no such thing as DevOps in a box.”
The group discusses the limitations of systems data vs survey data, and the importance of collecting both. Survey data is low resolution but high signal and vice versa.
Jez: “Over-precision is something that’s a real problem in our industry.”
Nicole: [“How to Measure Anything” - Douglas W. Hubbard] ( https://www.amazon.com/How-Measure-Anything-Intangibles-Business-ebook/dp/B00INUYS2U )
The panel discusses the importance of starting from hypotheses instead of looking for any spurious correlations that exist in highly related systems.
The panel discusses some of this year’s findings. The “retail apocalypse” over the last decade has had some surprising effects. Regulation has less of an impact than many industries assume.
Jez: “We do see high performers in large companies who are highly regulated.”
Matt: “People will sit there and say well, I have over 5000 employees and I can’t DevOps so now I have an excuse, and that’s not the case.”
Change management processes are one of the key areas of difference between large and small enterprises. Jez discusses how to make that process more lightweight even in a large organization.
Jez: “Risk is also about upside risk. If you can’t move fast at delivering software, that’s a risk to your business.”
The panel discusses the importance of keeping a holistic view even in a large enterprise with specialized roles.
Nicole: “You go from change management theater to strategic change management for a massive organization. It’s scary but it is also dope!”
The report has found year after year that a slower change management process can paradoxically result in more instability, not less. The panel discusses the reasons this experiment was not successful and how enterprises can implement more nimble processes going forward.
The panel talks about what productivity actually means. The report uses an interesting definition: “Productivity is the ability to get complex, time-consuming tasks completed with minimal distractions and interruptions.”
Nicole: “You may be just closing the tickets that are meaningless but are easy to close.”
Research shows that real productivity reduces burnout and improves work-life balance. The group discusses how to separate that real productivity from gamification and busywork. Jez talks about scaling up and how centers of excellence may not be as useful as previously thought. Nicole points out that the report has given a lot of starting points for people to begin making changes in their organization.
Dr. Nicole Forsgren does research and strategy at Google Cloud following the acquisition of her startup DevOps Research and Assessment (DORA) by Google. She is co-author of the book Accelerate: The Science of Lean Software and DevOps, and is best known for her work measuring the technology process and as the lead investigator on the largest DevOps studies to date. She has been an entrepreneur, professor, sysadmin, and performance engineer. Nicole’s work has been published in several peer-reviewed journals. Nicole earned her PhD in Management Information Systems from the University of Arizona, and is a Research Affiliate at Clemson University and Florida International University.
Jez Humble is co-author of several books on software including Shingo Publication Award winner Accelerate and Jolt Award winner Continuous Delivery. He has spent his career tinkering with code, infrastructure, and product development in companies of varying sizes across three continents. He works for Google Cloud as a technology advocate, and teaches at UC Berkeley.
Matt Stratton is a Transformation Specialist at Red Hat and a long-time member of the global DevOps community. Back in the day, his license plate actually said “DevOps”.
Matt has over 20 years of experience in IT operations, ranging from large financial institutions such as JPMorganChase to internet firms including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including DevOps Enterprise Summit, DevOpsDays, Interop, PINK, and others worldwide. Matt is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.
He lives in Chicago and has three awesome kids, whom he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best phở in the world.
Jessitron is a consultant as Jessitron, LLC. You can hire her to symmathesize with your team. She is into resilience engineering, domain-driven design, and of course DevOps – all the systems-thinky things. She works remotely from St. Louis, MO, where she raises two daughters. Find her also on >Code, and at conferences around the world.