ITIL Eye for the DevOps Folks With Steven Boyd

Posted on Friday, Oct 30, 2015
What’s this ITIL thing all about? How can it complement DevOps? Can’t we all just get along? Special guest Steven Boyd joins us to discuss how ITIL can help an organization, and help correct some misconceptions about what ITIL is (and is not).


Steven Boyd

Steven Boyd

Steven Boyd is a certified ITIL Expert that has been involved with IT at various levels for over the last 20 years; including active duty with the US Navy. Prior to becoming the US Patent and Trademark Office Service Desk Problem Manager, Steven was the DISA Enterprise Services Problem Manager. Today, Steven is involved with managing the USPTO’s Major Incident and Problem Management processes, as well as working to align and improve the organization’s service management processes and procedures with the ITIL framework.


Matty Stratton

Matty Stratton

Matty Stratton is a HumanOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back when he drove, his license plate actually said “DevOps”.

Matty has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences.

He lives in San Francisco and has three awesome kids - Henry, Joey, and Sophia, who he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best pho in the world.

Trevor Hess

Trevor Hess

Trevor Hess is a Partner Solution Architect focusing on Microsoft at Chef Software, working with Microsoft to ensure that Chef is delighting customers and prospects on Windows and the many parts inside Azure!

Coming from a background in .NET Software Development and consulting, he has worked with several large multinational organizations to help kick start their journey to the cloud and the world of DevOps practices and principals. He is excited to engage in new experiences, and learning opportunities.

Trevor enjoys having hearty discussions about DevOps as well organizational change and transformation.