ITIL Eye for the DevOps Folks With Steven Boyd

Posted on Friday, Oct 30, 2015
What’s this ITIL thing all about? How can it complement DevOps? Can’t we all just get along? Special guest Steven Boyd joins us to discuss how ITIL can help an organization, and help correct some misconceptions about what ITIL is (and is not).

Guests

Steven Boyd

Steven Boyd

Steven Boyd is a certified ITIL Expert that has been involved with IT at various levels for over the last 20 years; including active duty with the US Navy. Prior to becoming the US Patent and Trademark Office Service Desk Problem Manager, Steven was the DISA Enterprise Services Problem Manager. Today, Steven is involved with managing the USPTO’s Major Incident and Problem Management processes, as well as working to align and improve the organization’s service management processes and procedures with the ITIL framework.

Hosts

Matt Stratton

Matt Stratton

Matt Stratton is a Staff Developer Advocate at Pulumi and the global chair of the DevOpsDays set of conferences.

Matt has over 20 years of experience in IT operations and is a sought-after speaker internationally, presenting at Agile, DevOps, and cloud engineering focused events worldwide. Demonstrating his keen insight into the changing landscape of technology, he recently changed his license plate from DEVOPS to KUBECTL.

He lives in Chicago and has three awesome kids, whom he loves just a little bit more than he loves Diet Coke. Matt is the keeper of the Thought Leaderboard for the DevOps Party Games online game show and you can find him on Twitter at @mattstratton.

Trevor Hess

Trevor Hess

Trevor Hess is a Senior Product Manager at Progress Software working on Chef Software. He currently works on the Chef Application Delivery, Compliance and Infrastructure offerings.

Coming from a background in .NET Software Development and consulting, he has worked with several large multinational organizations to help kick start their journey to the cloud and the world of DevOps practices and principals. He is excited to engage in new experiences, and learning opportunities.

Trevor enjoys having hearty discussions about DevOps as well organizational change and transformation.


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